World Watch™ Current Technical Support Issues

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3.  I can't get my World Watch™ to download the Live Internet Data and Live Maps. Or, I run my World Watch over a Corporate Network with a Proxy and/or Firewall.

First, we have an update for World Watch users on LAN's.  You need to download it now --here.

Alternatively, you can download these instructions in an Adobe PDF format here (Acrobat Reader Required below)...
Download an Adobe Acrobat

Use the Proxy Server screen to specify whether your LAN uses a proxy server to connect to the Internet. A proxy server is a computer on your LAN that connects to the Internet without compromising the security of your internal network. If you are not sure how your LAN connects to the Internet, contact your system administrator. They will be most familiar with your network configuration and port settings. However, Express Technologies feels that this may provide enough information to make the proper connections. Remember, you may not need to configure your World Watch for these Live Maps. First, try to make the connection without any proxy settings, then attempt to make the changes.
World Watch™ Proxy Settings

The first place to setup your proxy is via the World Watch Universal Configuration. This is accessed through the Options | Universal Configuration option as pictured below.

Menu Bar Options | Universal Configuration selection

Make sure that the General tab is selected. Choose whether you have a permanent connection to the Internet or a dialup connection to the Internet. 

Click on Proxy Support.

The following image displays the Universal Configuration & Universal Configuration Proxy Settings Dialog box. This is the location that you will enter your proxy settings into the Proxy Settings Dialog box. The proxy settings vary from company to company and the names and default settings vary as well. 

Universal Configuration & Universal Configuration Proxy Settings Dialog Box

Check the I use a proxy server to access the Internet if appropriate and enter your proxy server name and port number. Enter the Socks proxy accordingly, or contact your system administrator for proper name and port numbers.

Use the following sections (iii or iv) to this report to determine your company proxy settings. If you use Netscape Navigator, please continue to Section iii. However, if you are using Microsoft Internet Explorer, you may skip to Section iv. 

Netscape Proxy Settings (Section iii)
With the Netscape Navigator open, click on Edit | Preferences Dialog as pictured below.

Netscape Navigator’s Edit Menu

Once on the Preferences dialog box, click on Advanced under Category and choose Proxies. On the right side of the box, check Manual proxy configuration, and click View. You are now at the Manual Proxy Configuration Dialog Box.

Netscape Navigator’s Proxies settings selection dialog.

It is necessary to record your proxy name and port number.

Netscape Navigator’s Proxy configuration settings.

With these values recorded, go back to the World Watch™ Proxy Configuration (under Universal Configuration) and insert these proxy names and port settings, or, if you are using Microsoft Internet Explorer, continue onto the Section iv.

Microsoft Internet Explorer Settings (Section iv)

For Internet Explorer users, go to the Tools | Internet Options and click the Connections tab as displayed on the two images below.

Microsoft Internet Explorer’s Tools | Internet Options..

Microsoft Internet Explorer’s Internet Connection Setup Dialog.

Select the Local Area Network Settings button, or LAN Settings button. Click on Use a Proxy Server and then record the settings as listed below.

Microsoft Internet Explorer’s Proxy Server Settings

Copy your proxy name and settings from this location here, or click the Advanced Button to view additional settings as listed below.

Microsoft Internet Explorer’s Proxy Advanced Port Settings.

Copy your proxy name and settings from this location under the HTTP option. Now with these values recorded, go back to the World Watch™ Proxy Configuration and insert these proxy names and port settings. 

For more information please contact Express Technologies Corporation or refer to the Microsoft Internet Explorer help pages.

+1.920.337.1640 - USA
+1.920.337.1640 - International
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